An exchange of product will only be accepted with a Éprouvage approved Exchange Authorization (EA) Number. To obtain an EA Number, please contact our Customer Service Department and fill out the Exchange Authorization Form (EAF).
- Enclose a copy of your completed EAF along with the unused portion of the product and place it inside your package.
- Pack the items carefully to avoid damage in transit.
- Please address your package to:
Customer Service/ EA#________
5850 Granite Parkway, Suite 370
Plano, TX 75024
Please Note: Only products purchased from our Éprouvage website may be exchanged. All exchanges must be approved by a Éprouvage Customer Service Representative and accompanied with a Éprouvage. Exchange Authorization Form that will serve as your packing slip. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.
For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
Shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about exchanges, please contact our Customer Service Department at 1-800-807-3950.